You will be required to send us the defective part or supply a detailed photo of the damage or defect before we can send a replacement. You will also be required to provide proof of purchase, see items 1 and 2 below.
1) The name of the buyer/Paypal account is required form web purchases
2) Dated receipt with retailers name is required for purchases from retailer

We will ship replacement part the most economical way possible and you should receive the replacement within 5-12 days inside the USA or 10-17 days outside the USA.

There may be some instances that you will be asked to pay shipping on the replacement part, examples would be:
1) You live outside the US or Canada
2) You require the replacement part ASAP and have requested expedited shipping.

RETURNS
No return will be accepted without an RMA # clearly posted on the outside of the box.
We will not take back your partially completed kit. Please do not ask.
To Request an RMA (Return Merchandise Authorization) please contact rma@dreamforge-games.com

SHIPPING
We ship USPS and UPS at your request, Shipping insurance is optional, but we cannot be held responsible for damages resulting in shipping. If you have not paid for shipping insurance you will not be covered by our warranty for shipping damage (broken, chipped or damaged parts) We ship anywhere in the world. (Note) USPS cannot track packages, UPS can but the costs are higher. We will provide a tracking number regardless of your chosen shipping method.